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CMS at a Glance

We are a leading business services company providing logistics and technology solutions to banks, financial institutions, organized retail, and e-commerce companies in India.

We enable financial inclusion by providing access to formal banking services and driving seamless physical payments in India.

#1

In Cash Logistics

25,000+

Employees and Third-party Personnel

` 1,915 Crores

Revenue 20% YoY Growth

28.8 %

EBITDA Margin*

#1

In ATM Software Solutions

4,000+

Fleet Network

` 551 Crores

EBITDA 35% YoY Growth*

75 %

OCF/EBITDA*

#1

In AIoT Remote Monitoring

97%

Indian Districts Covered

` 304 Crores

Net Profit 33% YoY Growth*

24.4 %

RoCE (Post-tax)

*EBITDA and PAT adjusted for ESOP/Share-based payment to employees; All data for FY23/March 2023

Message from CEO

A YEAR OF STRONG EXECUTION AND CONSISTENT OUTPERFORMANCE

In my second annual report letter, I want to apprise you, our shareholders, not just with our performance and our buoyant business outlook but how we make important decisions and what we do well. Most importantly, I want to share two of our core principles which form the basis of all that we do.

RAJIV KAUL

Executive Vice Chairman,
Whole-time Director and CEO

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Accelarating

Transformation

Driving

Innovation

Delivering

Impact

Accelarating

Transformation

Compounding Growth and
Driving Customer Value

In our core cash logistic business, we continuously invest in technology and automation to drive lower unit cost and delivering world class quality services.

OUR PLAYBOOK: ACCELERATING GROWTH AND MARKET EXPANSION

OUR GROWTH: 9X REVENUE, 13X EBITDA AND 13X PAT

OUR PLAYBOOK IN ACTION

*From continuing businesses (FY09-FY23)
EBITDA and PAT adjusted for ESOP/Share-based payment to employees and one-time IPO
expenses written-of Know More

Driving

Innovation

Delivering Customer Safety and Business Insights

Our AIoT Remote Monitoring Solution is a game-changer in the industry, offering businesses valuable insights for energy management, staff monitoring, and site compliance tracking in addition to plain vanilla monitoring services. With real-time monitoring and reporting, it drives efficiency and productivity.

500000+

Connected devices

40+

Deep-learning AI modules offered for enabling business insights

Driving Non-linearity in Logistics Operations

We are leveraging technology to automate operationally intensive processes with a view to achieve cost efficiency, risk mitigation, and agility. Our Dispatcher automation module intelligently assigns crew daily to multiple routes, basis cash forecasting analysis. Our Route Mapper allocates ATM and commerce points for the crew to build operational efficiency.

20%

Improvement in route productivity through Automation in last 3 years

95%

ATM uptime as compared to 90% for the industry

Enabling Seamless Customer Experience

ALGO MVS is a central component of the bank’s digital strategy and delivers personalized products and services to customers. It is a made-in-India and customized-for India solution to help banks realize more from their ATM network. We have developed, commercialized, and implemented the ALGO MVS solution at scale for SBI.

25%

ATMs deployed with ALGO MVS

Intelligent

Branch Manager

Enabling Seamless Customer Experience

ALGO OTC, launched in 2019, is a groundbreaking ATM security software application that revolutionizes cash replenishment through Artificial Intelligence and mobility.

30%

ATMs secured with ALGO OTC

AI
Automated

OEM-agnostic ATM security software application

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Delivering

Impact

Enabling Access to Financial Inclusion

Business-as-usual is when we render essential services to keep India’s economy connected every second of the day, across every corner of the country, unfazed by crisis or adversity.

` 12.7 Lakh Crore

Currency handled in FY23

97%

District coverage

16,000+

Pin codes covered by us

This map is an exact representation of the network CMS operates across the country. Each dot represents the location of business points served by CMS

Passion. Performance.
Pride.

We operate a critical service for the country and our teams display phenomenal dedication and commitment to deliver on-demand service which works 24x7, each day of the year. Our business is unique in many ways – in the risk that underlies daily activities and in the complete integrity and regularity that it demands. Every day must have zero downtime.

PEOPLE STRATEGY

  1. People-first culture focusing towards employees and their families
  2. Driving local employment and focus on creating livelihoods at the community level
  3. Continuously expanding the leadership and building for growth
  4. Significant learning and development investments to be future-ready

PEOPLE HIGHLIGHTS

76%

Share of people employed in Tier‑II and Tier-III cities in India

46%

Share of employees in field leadership and governance roles are from ex-armed and ex‑civil forces

1,700+

Team members have been with us for over a decade

Driving Meaningful Social Impact Amongst Underserved Communities

Our deep-rooted business network enables us to resolve developmental challenges across the vastness of India

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Our Platform

ATM Cash
Management

72,000+

ATMs

64%

ATMs in
SURU locations

Retail Cash
Management

52,000+

Retail touchpoints

2,000+

Consumer-facing
enterprises

Cash in
Transit

12,000+

Banks branches

1,100+

Fleet size

Banking Automation

40,000+

Machines installed

14%

Market share

ATM-as-a-service

17,500+

ATMs managed

65%+

Asset-light
model

AIoT Remote
Monitoring

21,000+

Live sites

#1

In the Banking sector

ALGO Software Solutions

50,000+

ATMs with ALGO MVS

75,000+

ATMs protected by ALGO OTC

Cards Personalization

10Million

Payment cards personalized annually

Visa, Mastercard & RuPay

Certified

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Board of
Directors

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Management
Team

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Management
Discussion and
Analysis
Board’s
Report
Corporate
Governance
Report
Business
Responsibility and
Sustainability
Report
Standalone
Financial
Statements
Consolidated
Financial
Statements